Loading…
Loading…
Effective Date: 17 February 2026
Last Updated: 17 February 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Talent Grid Limited (NZBN: 9429051450724) ("TalentGrid", "we", "us", or "our"), governing your access to and use of the TalentGrid platform, including the website at talentgrid.co.nz and the application at app.talentgrid.co.nz (collectively, the "Platform").
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you are using the Platform as a Contractor, you also agree to the Contractor Agreement. If you are using the Platform as a Facility, you also agree to the Facility Agreement.
If you do not agree to these Terms, you must not access or use the Platform.
In these Terms, unless the context otherwise requires:
TalentGrid operates an online platform that connects healthcare Facilities with qualified healthcare Contractors for temporary staffing needs. The Platform allows:
TalentGrid acts as an intermediary technology platform only. We do not employ Contractors, and we do not act as an employment agency or clinical provider. The contractual relationship for the provision of healthcare services during each shift is established directly between the Facility and the Contractor. TalentGrid provides no clinical governance or oversight. We facilitate connections and provide administrative and payment processing services.
To use the Platform, you must:
Contractors must additionally:
You must register for an account to access the full functionality of the Platform. During registration, you agree to:
You may not transfer, sell, or otherwise make your account available to any other person or entity. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
TalentGrid reserves the right to verify the identity, qualifications, and credentials of all Users. For Contractors, this includes verification of professional registrations, Police vetting, insurance, and references. We may request additional documentation at any time. Failure to provide requested documentation may result in account suspension or termination.
All Users agree to:
Contractors agree to:
Facilities agree to:
Contractors pay a percentage-based Platform Fee (as agreed individually during account onboarding) calculated on their chosen shift rate for each shift worked through the Platform. Contractors set their own desired rates, and this fee is automatically deducted from gross payments before net earnings are transferred to the Contractor's nominated bank account. The Platform Fee covers:
Facilities post shifts with a maximum hourly budget. The Platform matches shifts to eligible Contractors whose set rates, combined with TalentGrid's generic Facility platform service fee, fit within that maximum budget. Facilities are only invoiced the Contractor's actual set rate plus the platform service fee (ensuring the total never exceeds their set maximum budget). There are no hidden fees beyond these standard transparent structures.
All fees and charges are stated exclusive of GST unless otherwise specified. GST will be added where applicable in accordance with the Goods and Services Tax Act 1985.
TalentGrid reserves the right to modify Platform Fees and pricing structures with at least 30 days' notice to Users. Notice will be provided via email and through a prominent announcement on the Platform. Your continued use of the Platform after the effective date of any fee changes constitutes acceptance of the new fees.
Platform Fees are generally non-refundable except where:
Facilities may post shifts on the Platform by providing accurate and complete information including:
Facilities warrant that all posted shifts are genuine, lawful, and comply with applicable employment and health and safety laws. Facilities must not post shifts that involve illegal activities, unsafe working conditions, or discriminatory requirements.
Contractors may claim available shifts for which they meet the stated qualifications and requirements. By claiming a shift, the Contractor represents that they:
When a Contractor claims a shift, the Facility will receive a notification and must confirm or reject the claim within a reasonable timeframe (typically 24 hours, or as otherwise specified). Once confirmed by the Facility, the shift becomes a binding commitment for both parties, subject to the cancellation provisions in Section 7.4.
Cancellation by Facility:
Cancellation by Contractor:
There is no formal cancellation fee for Contractors. However, Contractors are expected to honour confirmed shifts. Withdrawals and no-shows are recorded and affect account standing and access to future shifts. If a Contractor withdraws, the shift is automatically reposted for other eligible verified Contractors to claim. Repeated unreliability may result in account restriction or termination.
Repeated cancellations by either party may result in account restrictions or termination.
At the end of each shift, the Contractor must submit a timesheet through the Platform confirming the hours worked. The Facility must review and approve the timesheet within 48 hours. Disputes regarding hours worked must be reported to TalentGrid within 7 days of shift completion.
Contractors are paid on a fortnightly basis via direct deposit to their nominated New Zealand bank account. Payment is made for all approved shifts worked during the previous fortnight, less the Platform Fee (as agreed during onboarding) and any applicable deductions (e.g., adjustments). Payment is typically processed within 3-5 business days following the end of each pay period.
Facilities are invoiced weekly for all confirmed and completed shifts. Payment is due within 7 days (Net 7) of the invoice date. Alternative invoicing schedules (fortnightly or monthly) are available only by arrangement with TalentGrid administration. Late payments may incur interest charges and may result in restriction of Platform access.
Any disputes regarding payment amounts, hours worked, or charges must be raised in writing to TalentGrid within 14 days of the invoice or payment date. We will investigate and work with both parties to resolve the dispute fairly. Pending resolution of a legitimate dispute, payment may be withheld for the disputed amount only.
Contractors are responsible for their own tax obligations, including income tax, ACC levies, and GST (if applicable). TalentGrid does not withhold PAYE tax from Contractor payments. Contractors must register with the Inland Revenue Department (IRD) as self-employed and maintain compliance with all tax obligations. See the Contractor Agreement for more details.
Contractors must provide and maintain current evidence of all required credentials, including:
TalentGrid conducts verification of Contractor credentials through authorised channels, including direct verification with regulatory bodies where possible. Credentials are reviewed prior to account activation and may be re-verified periodically. Contractors must notify TalentGrid immediately of any changes to their registration status, insurance, or other credentials.
Contractors are responsible for ensuring their credentials remain current at all times. TalentGrid will send reminders prior to credential expiry, but ultimate responsibility rests with the Contractor. Working with expired credentials is a serious breach and may result in immediate account suspension and liability for any resulting harm or consequences.
Providing false, misleading, or fraudulent information regarding credentials, qualifications, or identity is a material breach of these Terms and may result in immediate termination, legal action, and reporting to relevant authorities (including the Nursing Council of New Zealand, Police, and WorkSafe New Zealand).
Following completion of a shift, both Facilities and Contractors may rate and review each other. Reviews should be honest, professional, and based on actual experience. Ratings and reviews are visible to other Users and contribute to reputation scores on the Platform.
Reviews must:
TalentGrid reserves the right to remove reviews that violate these standards or are reported as inappropriate. We do not routinely monitor reviews but will investigate reported concerns. Repeated posting of inappropriate reviews may result in account suspension.
If you believe a review is inaccurate, defamatory, or violates these Terms, you may contact TalentGrid to request investigation. We will review the matter and take appropriate action, which may include removing the review, mediating between parties, or taking no action if the review is deemed legitimate.
Users must not engage in any of the following prohibited activities:
Violation of these prohibitions may result in immediate account suspension or termination, withholding of payments, legal action, and reporting to relevant authorities. TalentGrid reserves the right to investigate suspected violations and take any action deemed necessary to protect the Platform and its Users.
If a Contractor and Facility are connected through the Platform (i.e., the Contractor has worked at least one shift at the Facility via the Platform), the Facility agrees to pay an Introduction and Placement Fee if they directly hire, engage, or contract with the Contractor outside of the Platform within 12 months from the date of the last shift worked through the Platform (the "Placement Period").
This commercial arrangement protects TalentGrid's investment in connecting Facilities with qualified Contractors, operating the Platform, and providing ongoing support services. It operates as a standard recruitment and sourcing placement fee. It does not restrict Contractors from seeking other employment or Facilities from hiring through other channels; it only concerns the commercial value of a permanent placement for a Contractor whom the Facility met specifically through the TalentGrid Platform.
A Facility may request to hire a Contractor directly during the Placement Period by paying TalentGrid a Placement Fee. The fee will be calculated based on the number of shifts worked, the Contractor's typical hourly rate, and the time remaining in the 12-Month Placement Period. Contact TalentGrid for formal fee quotes prior to extending an employment offer.
The Placement Fee does not apply where:
Failure to disclose a direct hiring event and circumvention of the Introduction and Placement Fee is a material breach of these Terms. TalentGrid may pursue legal remedies including, but not limited to, invoicing the maximum applicable Placement Fee, account termination, and recovery of legal costs. Both the Facility and the Contractor may be held liable for breach of this provision.
All content, features, functionality, software, designs, text, graphics, logos, trademarks, and other materials on the Platform ("TalentGrid IP") are owned by TalentGrid or our licensors and are protected by New Zealand and international copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose in accordance with these Terms.
You may not:
You retain ownership of any content you submit to the Platform (profiles, reviews, messages, etc.) ("User Content"). However, by submitting User Content, you grant TalentGrid a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, and display such User Content for the purpose of operating and promoting the Platform. You represent and warrant that you have all necessary rights to grant this licence and that your User Content does not infringe any third-party rights.
If you provide feedback, suggestions, or ideas about the Platform, you agree that TalentGrid may use such feedback without any obligation to compensate you and without any restriction or obligation of confidentiality.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.
You are responsible for maintaining the confidentiality of patient and resident information accessed during shifts in accordance with the Health Information Privacy Code 2020 and applicable professional codes of conduct.
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Subject to the Consumer Guarantees Act 1993, TalentGrid does not warrant that:
TalentGrid does not guarantee the availability of shifts for Contractors or the availability of suitable Contractors for Facilities. Matching is dependent on supply and demand and various other factors beyond our control.
TalentGrid is not responsible for the conduct, performance, qualifications, or actions of Users. While we conduct verification and maintain quality standards, we do not supervise shifts or employment relationships. Facilities are responsible for ensuring Contractors meet their requirements and for providing safe working environments. Contractors are responsible for their own professional conduct and compliance with applicable standards.
The Platform may contain links to third-party websites or services. TalentGrid is not responsible for the content, accuracy, or practices of third-party sites and does not endorse or warrant any third-party products or services.
If you are acquiring the Platform services for business purposes, you acknowledge and agree that the Consumer Guarantees Act 1993 does not apply to the supply of the Platform to you.
To the maximum extent permitted by law, TalentGrid, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from or relating to:
To the maximum extent permitted by law, TalentGrid's total aggregate liability to you for all claims arising from or relating to these Terms or the Platform shall not exceed the total amount of Platform Fees paid by you to TalentGrid in the 12 months preceding the claim, or NZD $1,000, whichever is greater.
Nothing in these Terms excludes or limits TalentGrid's liability for:
You agree to indemnify, defend, and hold harmless TalentGrid, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
All Contractors must maintain current professional indemnity insurance with a minimum coverage of NZD $1,000,000 per claim. Proof of insurance must be provided during registration and renewed annually. Contractors must immediately notify TalentGrid if their insurance lapses, is cancelled, or coverage is reduced.
Facilities are responsible for maintaining appropriate insurance coverage for their operations, including employer's liability, public liability, and professional indemnity insurance as applicable.
Contractors must be registered with ACC and maintain appropriate cover. As independent contractors, Contractors are responsible for their own ACC levies. Facilities should ensure their ACC coverage extends to contractors working on their premises.
You may terminate your account at any time by providing written notice to TalentGrid. Upon termination:
TalentGrid may suspend or terminate your account immediately, without prior notice, if:
Upon termination of your account by either party:
Platform Fees paid prior to termination are non-refundable except as otherwise provided in these Terms or required by law.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties agree to first attempt to resolve the matter through good faith negotiation. Either party may initiate negotiation by providing written notice to the other party describing the dispute.
If the dispute cannot be resolved through negotiation within 30 days, the parties agree to attempt mediation before commencing legal proceedings. Mediation shall be conducted in accordance with the Resolution Institute Mediation Protocol, or as otherwise agreed by the parties. The costs of mediation shall be shared equally unless otherwise agreed or ordered.
By mutual agreement, the parties may submit any dispute to binding arbitration under the Arbitration Act 1996. Any arbitration shall be conducted in Auckland, New Zealand, by a single arbitrator appointed in accordance with the Resolution Institute Arbitration Rules.
If the dispute is not resolved through negotiation, mediation, or arbitration, either party may commence court proceedings. The parties submit to the exclusive jurisdiction of the courts of New Zealand.
Notwithstanding the above, TalentGrid may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent ongoing harm, without first engaging in negotiation or mediation.
These Terms are governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand for any legal proceedings arising out of or relating to these Terms or the Platform.
Relevant New Zealand legislation includes, but is not limited to:
TalentGrid reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and may terminate your account in accordance with Section 18.1.
We encourage you to review these Terms periodically to stay informed of any updates.
These Terms, together with the Privacy Policy, Contractor Agreement, Facility Agreement, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and TalentGrid regarding use of the Platform and supersede all prior agreements and understandings, whether written or oral.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. TalentGrid's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account to any third party without TalentGrid's prior written consent. TalentGrid may assign or transfer these Terms or any rights or obligations hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.
These Terms are for the benefit of TalentGrid and Users only and do not confer any rights or benefits on any third party.
TalentGrid shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, telecommunications failures, cyberattacks, or labour disputes.
All notices, requests, and communications under these Terms must be in writing and delivered via email to the contact addresses specified in Section 23. Notices to TalentGrid should be sent to . Notices to Users will be sent to the email address associated with your account.
Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. References to "including" or "includes" mean "including without limitation".
All provisions that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitations of liability, dispute resolution, governing law, and the Introduction and Placement Fee (Section 12).
If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us:
Talent Grid Limited
Legal Department
Email:
General Enquiries:
Support:
Address: Auckland, New Zealand
We aim to respond to all enquiries within 3 business days.
These Terms should be read in conjunction with:
By using the TalentGrid Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.